Our Process

1. Receive Claim

Submitting your claim is easy to do on our website. Your claim will be processed as soon as possible, within one business day. Once the information you have provided has been filed in our system, we will start the debt collection process

2. Verify Information

3. Send Demand Letter

A demand letter will be sent to the debtor through email, mail, and fax. These letters are short and straight to the point. They inform the debtor that you are taking further action to retrieve payment and also give the opportunity to pay before the debt collection goes any further.

4. Speak with Debtor

After the debtor receives the demand letter from Blacklist Collections, they will start receiving calls from our team. These calls will increase in persistency the longer the debtor goes without answering or getting back to us.

Once we are able to make contact with the debtor we will take the time to learn more about them and their current situation. Knowing the reason behind the unpaid bills will inform us on how to continue the process. Our team is trained to be friendly and professional with all debtors that we call. This is done to increase the chance of cooperation.

5. Create Payment Strategy

The information we obtain from the debtor will aid in creating a payment strategy. Each strategy is unique to the debtor. Our goal is to make it easy for both you and them to get through this process. By catering the strategy to their needs, we are able to increase the likelihood that they will follow through with payment.

6. Receive Payment

Our team keeps you in mind throughout the entire process. While we want to make the process easy for the debtor, you getting paid is our end goal. We want to help you in reducing the number of outstanding statements that are hurting your laboratory. Most payments are received within 90 days from when the process starts, however, this timeline can be impacted by the cooperativeness of the debtor.

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